Refund Policy

Last updated: January 1, 2025

1. General Refund Policy

MokshaSphere is committed to delivering high-quality services. If you are not satisfied with our services, please contact us within 7 days of service delivery to discuss your concerns. We will work with you to resolve any issues.

2. Service-Based Refunds

Refund eligibility varies by service type and is governed by the specific Service Agreement. Generally, refunds may be considered where: services were not delivered as agreed, there was a material breach of the service agreement, or services were cancelled before commencement.

3. Non-Refundable Items

Setup fees, consultation fees, and any third-party costs incurred on your behalf are generally non-refundable. Services that have been fully delivered and accepted are not eligible for refund.

4. Refund Process

To request a refund, email us at info@mokshasphere.com with your project details and reason for the refund request. We will respond within 5 business days. Approved refunds will be processed within 10-15 business days to the original payment method.

5. Dispute Resolution

In case of any dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation. If unresolved, disputes will be handled per the governing law provisions in our Terms & Conditions.